SERVICE SCOPE

• Capris SA, as a responsible company guarantees each products over any manufacturing defect. The warranty period that applies to each product would be expressed in the corresponding purchase invoice.
• In case of damage arising within the warranty period and attributable to quality, the warranty cover the labor and spare parts costs, it need to be under Capris protocol and supervision of specialized technicians in Capris SA facilities.
  
• The products withinstallation required have an additional fee, this not are included in the price. (Condition expressed in the invoice).
• If the customer requires, Capris SA could offers field services. Under this arrangement, the technical personnel will visit to field. In case of warranty services, the client should cover the travel costs.
• For government clients all costs related to installation and / or service could be included in price
• We need an execution authorization to procced with any job to repair the machine.
  
• The installation and service by unauthorized personnel involves to loss the warranty.

ADDITIONAL POLICIES

• Parts Returns will be accepted only within 8 calendar days.
• The minimum time for diagnosis is 72 natural hours.
• The minimum time to attend a service call are 72 hours once confirmed.
• Discounts are applicable only to exchange, and these will be defined according to each case. The fees charged by the Service Center, are adjusted to the quality of service you receive, therefore, by a company policy discount in repairing service are not available.
• Products under warranty check with spare parts in stock will be delivered within 72 hours.
• Only the Capris employeescan apply the guarantee benefit (technical assessment).
• To ensure better service, we do not a diagnosticby phone, or give technical advice for the same way.
• After REPAIRED any equipment, the Service Center will custodies by 60 days; after that time, it will be destroyed.
• Every Compressed Air, Electric and Combustion machines (over 3 HP compressors, scanners and gas analyzers, high pressure washer, rammers and generators, etc.) will be delivered to the customer performing a test in presence. Otherwise if the client request to be sent without this test, he assumes full responsibility for the way that arrives at their facilities.
• The Service Center is not authorized to make modifications and alterations to the equipment sold by the company.
• The guarantee of any repair is 1 calendar month, and will be effective from invoice date or delivery date.
• Any diagnosis and check have a charge, except METABO tools. Service Center have a rate of ¢ 16.500.00 + taxes, if a customer brings a machine to repair, there are 2 choices:
  • IF REPAIR: the diagnostic rate ¢ 16.500.00 + taxes will be deduced from final quotation.
  • NOT REPAIR: The diagnosis rate will be charged ¢16.500.00 + taxes.
• The labor in the repairs of the METABO tool will be charged in this way: 
  
  • MINOR TOOLS
    • Review ¢ 4.125.00 +taxes (fixed amount)
    • Repair ¢ 8.250.00 + taxes ( fixed amount regardless of the time invested)
  • MAJOR TOOLS
    • Review ¢ 8.250.00 + taxes (fixed amount)
    • Repair ¢ 16.500.00 + taxes ( fixed amount regardless of the time invested)

MAINTENANCE CENTER

The Service Center has more than 26 professionals in different areas such as: electromechanics, electronics, power tools, precision and at the same time we have certified technicians trained by the prestigious manufacturers of which we are representatives.

We have the necessary tools, both human, technological, infrastructure and knowledge to ensure our customers a high degree of satisfaction and quality.

We offer the service of creating different preventive and corrective maintenance contracts in a personalized way according to the client's needs with periodic visits that range from monthly to annual, as required by the company. In these contracts Capris S.A. encompasses and maximizes the resources available to the client, to generate the greatest satisfaction in repairs, revisions and cleaning, change of oils, filters and everything that entails the preventive maintenance of the equipment.

The Service Center makes available to its clients personalized business proposals focused on their needs.

This proposal is focused on two areas: the sale of spare parts with special discounts in the different brands of our manufacturers and the use of our technical service in the repairs made in our facilities at Capris S.A. or those of the client and will be available for all equipment marketed by Capris S.A.

BENEFITS

• Sale of spare parts.
• Tool Repairs.
• Technical visits.
• Preventive and/or Corrective Maintenance.